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Delivery Policy

IWA Wheelchair Solutions- Delivery Policy

Your online order will be dispatched by courier post to your billing address. While we make every effort to dispatch your order within 72 hours of your online or phone order, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. A signature may be required at delivery for orders . If this is required, this will be explained to you before you place your order. Ownership of the products will not pass to you until we have delivered the item to you. When an item is delivered, risk of damage to or loss of the item passes to you.

Standard delivery costs €3.50 or FREE for orders of €60 or more. Charges are shown at the checkout.

Any items that are currently sold out will have a clear message to that effect on each product page - if for any reason, stock becomes sold out after your order is placed, we will aim to contact you soon after the order has been placed. We may offer/recommend alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

Typical delivery can be expected within 1-2 working days of placing an order. However, this is likely to increase to up to 3-4 working days during busy periods such as Christmas and New Year, or if there is reported difficulties with nationwide shipping.

In the event of delivery not being possible within 3 days of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive a full refund of monies paid. If you are not around to take delivery of your parcel or if your package is too large for letterbox , the carrier (generally An Post) will leave a calling card telling you how and where you can pick it up.

 


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